Summary
The Customer Experience Associate delivers exceptional customer service and creates a luxury experience. This role supports customers, helps address their needs, and connects them with appropriate associates and RH Interior Design services.
Responsibilities
- Represent the brand with polished communication, professional appearance, and professionalism.
- Identify customer needs and coordinate with associates and cross-functional partners to exceed expectations.
- Build brand loyalty and revenue through knowledge of products, processes, and systems.
- Qualify and educate potential design customers about RH Interior Design services.
- Build and maintain customer relationships while supporting a high-quality experience.
Requirements
- At least 1 year of customer service experience; high-end furniture and luxury retail experience preferred.
- Poise and confidence when interacting with high-end customers, with the ability to maintain confidentiality.
- Strong relationship-building, communication, analytical, problem-solving, and decision-making skills.
- Ability to manage multiple priorities and maintain organization and attention to detail.
- Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays, and travel to a nearby gallery as needed.
