Summary
The Associate, Customer Experience is responsible for delivering exceptional, luxury-level service to RH customers by removing obstacles, providing support, and creating a polished experience. This role partners with internal teams and leaders to ensure customer needs are met and to foster long-term relationships that build brand loyalty and revenue. It is ideal for a polished, service-oriented individual with a passion for design and high-end home furnishings.
Responsibilities
- Live RH's vision, values, and beliefs daily
- Represent the RH brand through polished communication, personal appearance, and professionalism
- Engage with customers to identify needs and connect them with the best associates
- Collaborate with cross-functional partners and leaders to exceed customer expectations
- Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems
- Innovate with an entrepreneurial spirit and qualify and educate potential design customers on RH Interior Design services
- Travel to the nearest gallery as needed
Requirements
- 1+ years of experience in customer service; high-end furniture and luxury retail preferred
- Poise, confidence, and the ability to interact with high-end customers while maintaining confidentiality
- People- and relationship-driven with a commitment to delivering first-class service
- Ability to recognize and respond to multiple priorities; strategic, highly organized, and results-oriented
- Exceptional analytical, problem-solving, decision-making, and communication skills
- Commitment to quality with exceptional attention to detail
- Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications
- Willingness to work a flexible schedule, including evenings, weekends, and holidays
