Summary
Deliver exceptional customer service while creating a luxury experience. Support customers, remove obstacles, and connect them with the right associates to meet their needs. This role is suited to a polished individual with a passion for service, design, and home furnishings.
Responsibilities
- Represent the brand through polished communication, personal appearance, and professionalism.
- Engage with customers to identify needs and connect them with associates who can deliver exceptional service.
- Collaborate with cross-functional partners and leaders to exceed customer expectations.
- Build brand loyalty and revenue through knowledge of products, processes, and systems.
- Develop and maintain customer relationships and educate potential design customers about interior design services.
Requirements
- At least 1 year of customer service experience; high-end furniture and luxury retail experience preferred.
- Confidence interacting with high-end customers while maintaining confidentiality.
- Strong communication, analytical, problem-solving, and decision-making skills.
- Ability to manage multiple priorities and maintain strong organization and attention to detail.
- Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications.
- Flexible schedule availability, including evenings, weekends, and holidays.
- Ability to travel to the nearest gallery as needed.
