Summary
Lead service and operations within the hospitality restaurant at the design gallery, partnering with the Hospitality Leader to execute RH vision, develop team members, and drive an exceptional guest experience while supporting financial and operational goals.
Responsibilities
- Lead and develop Team Members through structured training and in-the-moment coaching to uphold dining room service standards
- Partner with the Hospitality Leader on recruitment, hiring, onboarding, and building a high-performing team
- Drive operational excellence by implementing and upholding quality and safety standards across hospitality spaces
- Engage with guests and act as a resource to ensure a seamless experience
- Support financial goals by assessing labor and sales performance and implementing revenue enhancing practices
- Create strategic team schedules to optimize business and client experience
- Assume full leadership responsibilities in the absence of the Hospitality Leader
- Ensure compliance with regulations and provide feedback to maintain standards
Requirements
- 3+ years hospitality leadership experience in a high volume full-service restaurant or equivalent
- Proven ability to manage financial performance including labor and food costs and inventory controls
- Proficiency with Microsoft Excel, inventory management systems, and point of sale systems
- Ability to work autonomously and collaborate across leadership levels
- Legal authorization to work in the country at time of application
- Flexibility to work weekends holidays and variable shifts
- Capability to frequently move and lift items up to 50 lbs and stand and walk for extended periods
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