Summary
The Associate Manager supports the General Manager in strategic planning and execution to ensure a profitable store, acting as a key decision maker in the GM's absence. The role focuses on operational excellence, talent development, driving sales through new selling techniques, and maintaining brand standards and customer experience.
Responsibilities
- Support General Manager in analyzing business trends and planning store initiatives
- Educate team on sales and profit performance tools and resources
- Create and maintain a consistent customer experience aligned to brand expectations
- Assist in creating client development strategy and lead community outreach
- Execute talent strategy and collaborate on building and developing the store team
- Drive networking and recruitment activities in the market
- Manage store processes and execution including inventory control to achieve shrink goals
- Champion use of new technology and More Ways to Shop techniques
- Ensure sales floor and store standards exceed expectations
Requirements
- College degree or equivalent a plus
- Retail management or similar industry experience in a complex high volume specialty environment preferred
- Ability to communicate effectively with customers and store personnel
- Ability to perform physical tasks including lifting up to 30 lbs and standing for multiple hours
- Ability to operate register and work flexible schedule including evenings weekends and possible travel
- Proven track record of building and maintaining positive working relationships
- Business acumen with strong planning and time management skills
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