Summary
The Associate Manager supports the General Manager in strategic planning and execution to ensure a profitable store, stepping in as a key decision maker when needed. The role focuses on operational excellence, talent development, client strategy, and maintaining brand standards to deliver a consistent customer experience.
Responsibilities
- Support General Manager in analyzing business trends and creating strategic store initiatives
- Educate team on sales and profit performance tools and resources
- Create and uphold a consistent customer experience aligned to brand expectations
- Assist in developing store client strategy and lead community outreach
- Execute talent strategy and collaborate on building and developing the store team
- Drive networking and recruitment activities in the market
- Manage store processes including inventory control to achieve shrink goals
- Champion use of technology and new selling techniques to drive results
- Ensure sales floor and store standards exceed expectations
Requirements
- Retail management or similar industry experience in a complex, high-volume specialty environment preferred
- College degree or equivalent a plus
- Strong communication skills with customers and store personnel
- Ability to perform physical tasks including lifting up to 30 lbs and standing for multiple hours
- Flexible availability including days, evenings, weekends and occasional travel
- Proven track record of building and maintaining positive working relationships
- Business acumen with strong planning and prioritization skills
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