Associate Order Fulfillment

The Associate, Order Fulfillment at Holt Renfrew plays a crucial role in defining the luxury lifestyle shopping experience by ensuring timely and accurate fulfillment of customer orders. This position involves building lasting relationships with customers and partners, directly impacting sales and customer satisfaction.

• Maintain timely and accurate Customer Transfer Sale (CTS) and online sales order management.
• Produce order pick lists multiple times per day as required.
• Ensure hold orders are executed within 24 hours of receipt.
• Input shipping confirmations into the database promptly.
• Organize picking routes based on volume and customer express orders.
• Process and update all orders on proper systems.
• Package and prepare orders for shipping.
• Inspect all client orders prior to packing and shipping for quality and accuracy.
• Update and maintain all systems accordingly.
• Process customer returns and ensure merchandise is in resalable condition.
• Work with cross-functional teams to achieve high compliance of fill rates.
• Provide feedback to system administrator on overall program.
• Resolve compliance issues in a timely manner.
• Ensure adherence to CTS/Online Sales policy and procedure.
• Track and record system report management.
• Maintain high order fulfillment rate.
• Update cancelled reports twice per week and notify sales associates.
• Order and replenish Wrap & Pack supplies as required.
• Ensure compliance with privacy policies, regulations, and cyber security measures.

• High school diploma.
• Detail-oriented with exceptional organizational and follow-up skills.
• Proficient with computers and systems (POS, IP, CTS, SAP, etc.).
• Highly service-oriented.