Associate, Order Fulfillment

Summary

The Associate, Order Fulfillment supports a timely and accurate customer order experience by processing online and store transfer orders. The role also handles returns, shipping preparation, and order records while maintaining high accuracy and compliance.

Responsibilities

• Produce pick lists, prioritize and process orders, and prepare packages for shipping.
• Inspect merchandise and verify order details, labels, and destinations before shipment.
• Track and process store returns, including merchandise checks and customer refunds.
• Maintain order systems, reports, records, supplies, and compliance with policies.
• Collaborate with cross-functional teams to support fill rates and resolve issues.

Requirements

• High school diploma.
• Strong attention to detail, organization, and follow-up skills.
• Computer and systems proficiency, including POS, CTS, and SAP.
• Service-oriented approach and ability to meet order accuracy and processing timelines.