SummaryThis position contributes to the success of Ralph Lauren Coffee by providing customer service to exceed customers' expectations. This job is vital to our company's success by providing customers with prompt service, quality beverages & products, and maintaining a clean and comfortable store environment. All team members are expected to model and act in accordance with Ralph Lauren Corporation policies.
Responsibilities- Greet customers and take orders; process cash and credit card transactions.
- Prepare and serve hot and cold beverages according to brand specifications and the customers’ requests.
- Serve prepared foods & pastries.
- Deliver customer service to exceed customers' expectations by responding to their needs with a sense of urgency.
- Ability to multitask and remain calm during periods of high volume to keep store operating to standard and to set a positive example for the team.
- Maintain appearance of location ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized.
- Keep equipment operating by following operating instructions.
- Maintain safe and healthy work environment by following organization standards and sanitation regulations.
- Communicate effectively with store manager regarding store, employee and customer needs.
- Communicate customer feedback to managers and recommend new menu items.
- Maintain a positive attitude towards guests, customers, clients, co-workers, etc.
- Maintain regular and consistent attendance and punctuality.
- Other duties and tasks as assigned by manager.
Requirements- Must have several years of experience as a barista or in a related position.
- Demonstrate excellent customer service and interpersonal skills, both written and verbal.
- Available to work flexible hours including: Early mornings, evenings, weekends, nights and/ or holidays.
- Must be able to stand for long periods of time and requires occasional lifting, carrying, pushing, pulling of up to 25 lbs.
- Passionate about Coffee.
- A passion for hospitality and guest service.
- An outgoing and energetic disposition.
- A polished and stylish presence.
- Strong verbal and written communication skills.
- Proficiency with various POS's is preferred.
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