Summary
The Beauty Advisor develops long lasting client relationships to drive sales and loyalty in a luxury retail environment. This commission-based role requires expert product knowledge, client acquisition and retention, and contribution to brand and store objectives while supporting visual merchandising and store operations.
Responsibilities
- Deliver extraordinary customer service to all clients
- Meet and exceed personal and brand sales and service targets
- Build and maintain a loyal personal client base through acquisition and follow-up
- Share product knowledge with the selling team and attend educational sessions
- Support visual merchandising, floor recovery, price changes, and sales tasks
- Communicate regularly with clients via phone mail and electronic methods
- Resolve customer service issues and escalate when necessary
- Maintain relationships with buyer vendor and selling manager
- Ensure compliance with privacy regulations and cyber security measures
Requirements
- High school diploma
- Minimum of two years experience in a commission-based sales environment
- Proven ability to exceed sales targets
- Ability to work a flexible schedule including nights weekends and holidays
- Strong collaboration skills and ability to multi-task with minimal supervision
- Make-up artistry or aesthetics certificate may be required for certain brands
- Prior luxury retail sales experience preferred
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