Summary
The Beauty Advisor sells La Mer products at the Holt Renfrew store, developing deep, long‑lasting client relationships to drive sales, service, and loyalty. This commission‑based role focuses on exceptional customer experiences, product expertise, and contributing to brand and store objectives.
Responsibilities
- Consistently deliver extraordinary service and personalized consultations to customers
- Meet and exceed personal and brand sales and service targets
- Build and maintain a loyal personal client base through acquisition and follow‑up
- Share product knowledge with the selling team and attend product/vendor training sessions
- Support merchandising, floor recovery, price changes, and event execution to drive brand sales
- Communicate regularly with clients regarding events, merchandise requests, and post‑sale follow‑up
- Resolve customer service issues and partner with selling management as needed
Requirements
- High school diploma
- Minimum two years of experience in a commission‑based sales environment
- Prior luxury retail sales experience preferred
- Makeup artistry or aesthetics certificate may be required for certain brands
- Proven ability to exceed sales targets and strong clienteling skills
- Fully bilingual in French and English and able to work flexible hours including nights, weekends, and holidays
- Highly collaborative, able to multi‑task in a fast‑paced environment with minimal supervision
