Summary
The Beauty Advisor develops long-lasting customer relationships to increase sales, service, and loyalty. This commission-based role delivers exceptional customer service, maintains expert product knowledge, and supports brand marketing and in-store events. The advisor also performs merchandising and sales support tasks to meet brand and store objectives.
Responsibilities
- Consistently deliver extraordinary service to all customers
- Exceed personal and brand sales and service targets
- Build and maintain a loyal personal client base through acquisition and retention
- Share expert product knowledge with the store selling team
- Maintain relationships with buyer, vendor, and selling manager
- Drive brand sales via event execution, marketing opportunities, and assortment recommendations
- Attend product and vendor training sessions and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients regarding events, requests, and follow-up
- Resolve customer service issues and escalate to selling management as needed
Requirements
- High school diploma
- Proven ability to exceed sales targets
- Minimum of two years experience in a commission-based sales environment
- Prior luxury retail sales experience preferred
- Make-up artistry or aesthetics certificate may be required for certain brands
- Highly collaborative and able to work in a fast-paced, multi-tasking environment with minimal supervision
- Flexible schedule including nights, weekends, and holidays
- Strong customer service and problem-solving skills
- Fluent in French and English
