SummaryAs a Beauty Advisor at Holt Renfrew, you will be responsible for developing deep, long-lasting relationships with customers that lead to increased sales, service, and loyalty. Your role will involve providing exceptional customer service and sharing your expert product knowledge to drive brand sales.
Responsibilities- Consistently deliver extraordinary service to all customers.
- Exceed personal and brand sales and service goals and targets.
- Build and maintain a loyal personal client base by acquiring new customers and retaining existing ones.
- Share expert product knowledge with the store selling team.
- Maintain relationships with buyers, vendors, and selling managers.
- Identify key marketing opportunities and communicate suggestions to store management.
- Attend educational sessions including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate with personal clients regarding in-store events and merchandise requests.
- Resolve customer service issues and partner with management on complex issues.
- Ensure compliance with privacy policies and cyber security measures.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative and able to work in a team-oriented environment.
- Able to work in a fast-paced environment with minimal supervision.
- Flexible work schedule including nights, weekends, and holidays.
- Minimum of two years experience in a commission-based sales environment.
- Make-up artistry or aesthetics certificate may be required for certain brands.
- Prior retail sales experience in a luxury environment preferred.
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