Summary
The Beauty Advisor develops deep, long-lasting relationships with customers to grow sales, service levels and client loyalty. This commission-based role delivers expert product knowledge and personalized client service within a luxury retail environment. The position emphasizes client acquisition, retention, event support and close collaboration with brand and store teams.
Responsibilities
- Consistently deliver extraordinary customer service on the sales floor.
- Meet and exceed personal and brand sales and service targets.
- Build and maintain a loyal personal client base through acquisition and retention efforts.
- Share expert product knowledge with the store selling team and support vendor relationships.
- Drive brand sales through identifying marketing opportunities and supporting event execution.
- Attend product and vendor education sessions and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
- Communicate regularly with clients regarding events, requests, follow-up, and special occasions.
- Resolve customer service issues and escalate to selling management when required.
Requirements
- High school diploma.
- Minimum two years of experience in a commission-based sales environment.
- Proven ability to exceed sales targets.
- Highly collaborative with strong teamwork and multi-tasking skills.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Make-up artistry or esthetics certificate may be required for certain brands.
- Prior luxury retail sales experience preferred.
- Fluent in English and French preferred/required.
