Summary
The Beauty Advisor - La Mer is responsible for building deep, long-lasting client relationships on the retail floor to drive sales, service, and loyalty. This commission-based role delivers expert product knowledge, exceptional customer service, and consistently meets personal and brand sales targets.
Responsibilities
- Provide extraordinary customer service and personalized consultations to clients
- Achieve and exceed individual and brand sales and service goals
- Build and maintain a loyal personal client base through acquisition and retention activities
- Share product expertise with the store selling team and maintain vendor and management relationships
- Support brand initiatives via event execution, assortment recommendations, and marketing opportunities
- Attend product and vendor training; perform floor recovery, visual merchandising, and price changes
- Communicate with clients via phone, mail, and electronic channels and resolve customer service issues
Requirements
- High school diploma
- Minimum of 2 years experience in a commission-based sales environment
- Proven ability to exceed sales targets; prior luxury retail sales experience preferred
- Make-up artistry or aesthetics certificate may be required for certain brands
- Able to work a flexible schedule including nights, weekends, and holidays; strong multitasking and teamwork skills
- Bilingual in French and English (preferred or required depending on location)
