Summary
Provide superior beauty and fragrance service at the retail counter, achieve sales goals, and develop client relationships to drive repeat sales and brand loyalty. Work in assigned retail location supporting Guerlain product sales and in-store events while maintaining professional customer communications and merchandise presentation.
Responsibilities
- Achieve retail sales goals and meet productivity objectives.
- Provide full-range customer service including product information and sales.
- Conduct consultations for cosmetic shades, skin treatment, makeup application, artistry, and fragrance.
- Execute and support in-store events and promotions.
- Maintain clean, organized, and well-presented counter and product displays.
- Maintain client registration program and generate new business through regular communication.
- Resolve customer issues via telephone, text, or email and prepare responses.
- Adhere to retailer policies and perform special projects as needed.
Requirements
- Experience in retail beauty or fragrance sales and clienteling.
- Excellent organizational and written and verbal communication skills.
- Ability to manage customer expectations and build loyal relationships.
- Familiarity with CRT systems and basic computer skills including Microsoft Office and Excel.
- Availability to meet business needs and work in assigned retail locations.
- Ability to stand for extended periods and perform light lifting.
- Willingness to follow store policies and supervisor direction.
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