Beauty Concierge - The Mall At Columbia

Summary

Provide exceptional customer service in the cosmetics area by greeting and directing customers, assisting with product inquiries, and supporting overall store operations. Maintain confidentiality and perform tasks such as deliveries while acting as a resource for customers and employees. Demonstrate strong communication, problem solving, and suggestive selling skills in a fast paced environment.

Responsibilities

• Greet and direct customers and assist with cosmetic inquiries and product selection
• Provide information and directions about the cosmetics area to customers and employees
• Support store operations and act as a general resource for staff
• Perform deliveries to customers as needed
• Maintain a high level of confidentiality regarding customer and store information
• Engage in suggestive selling and connect customers to salespeople
• Prioritize multiple tasks and respond with a strong sense of urgency

Requirements

• Clear and professional communication with customers and coworkers
• Ability to suggestively sell and refer customers to sales staff
• Strong decision making and problem solving skills
• Detail oriented and results driven approach to customer service
• Ability to work in a fast paced retail environment and prioritize tasks
• Maintain confidentiality in handling customer matters