Summary
The Beauty Concierge provides exceptional customer service within the cosmetics area by greeting and directing customers, assisting with product inquiries, supporting store operations, and making customer deliveries while maintaining confidentiality and a professional demeanor.
Responsibilities
- Greet and direct customers and assist with cosmetic inquiries and product selection
- Provide information and directions about the cosmetics area to customers and employees
- Support general store operations and act as a resource for customers and employees
- Perform suggestive selling and connect customers to salespeople
- Make deliveries to customers as needed
- Maintain confidentiality regarding customer and store information
- Prioritize multiple tasks and respond with a strong sense of urgency in a fast paced environment
Requirements
- Clear and professional communication skills with coworkers and customers
- Ability to suggestive sell and facilitate connections to sales staff
- Strong decision making and problem solving abilities
- Physical ability to continuously move for 6 to 8 hours per shift with frequent bending and reaching
- Frequent use of hands for grasping and fine manipulation
- Ability to handle bulky items and lift up to 25 pounds occasionally
- Customer focused and detail oriented with results driven approach
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