Summary
The Beauty Counter Manager leads sales and customer service for an assigned luxury beauty brand, delivering personalized makeup and skincare experiences while driving counter performance through in-store and digital selling. This role balances sales, teaching, and operational responsibilities and requires flexibility to work evenings and weekends.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Manage sales transactions, refunds, and exchanges and enroll customers in loyalty program
- Collaborate with team to create a welcoming and inclusive customer environment
- Maintain counter organization, cleanliness, and customer-ready presentation
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service, makeup application, skincare, and beauty trends
- Excellent ability to connect with customers and proactively handle concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and using technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Able to perform continuous movement for 6-8 hours and lift up to 25 pounds occasionally
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