Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand, delivering personalized makeup and skincare experiences while driving counter performance and managing vendor relationships. This role balances selling and coaching, uses in-store and digital tools to grow customer loyalty, and supports event execution and merchandising to keep the counter customer-ready.
Responsibilities
- Provide makeup applications and skincare analyses and recommend products based on customer goals
- Achieve personal and counter sales goals using in-store and digital selling tools including social media and text
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions, refunds, exchanges, and open new rewards accounts to build customer loyalty
- Collaborate with team members to create a welcoming and inclusive environment for customers
- Keep the department organized, clean, and customer-ready
- Stay current on beauty trends and product knowledge through trainings provided
Requirements
- Passion for beauty, trends, makeup application, and skincare
- Excellent customer connection skills and ability to proactively handle customer concerns
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and willingness to use networking and technology for sales
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Capability for continuous movement and manual tasks including lifting up to 25 pounds
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