Summary
The Beauty Counter Manager leads sales and customer experience for an assigned beauty brand, combining sales and teaching to deliver personalized beauty services. This role focuses on makeup applications, skincare consultations, digital and in-store selling, vendor event management, and maintaining a customer-ready counter. The manager drives sales goals while building customer relationships and representing luxury brand partners.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain vendor relationships to maximize business results
- Handle sales transactions including refunds and exchanges
- Open new customer reward program accounts to build loyalty
- Collaborate with team members to create a welcoming customer environment
- Keep department organized, clean, and customer-ready
- Stay current on beauty trends and product knowledge through training
Requirements
- Passion for customer service, beauty trends, makeup application, and skincare
- Excellent ability to connect with customers and handle concerns professionally
- Strong multitasking, organizational, and follow-through skills
- Drive to achieve sales goals and aptitude for networking and technology
- Flexible availability including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours per shift with frequent bending and reaching
- Frequent use of hands for fine manipulation and ability to lift up to 25 pounds
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