Summary
The Beauty Counter Manager delivers personalized beauty experiences while maximizing sales for an assigned luxury beauty brand. This role combines sales, product education, and customer relationship building through in-store and digital channels and supports vendor events and promotions.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain vendor relationships to drive business results
- Handle sales transactions including refunds and exchanges and open new rewards accounts
- Collaborate with team members to create a welcoming and inclusive customer environment
- Maintain department organization and cleanliness to keep customer-ready
- Stay current on beauty trends and product knowledge through trainings
- Work a flexible schedule including evenings and weekends
Requirements
- Passion for beauty, including makeup application and skincare
- Strong customer connection skills and ability to handle customer concerns
- Excellent multitasking, organization, and follow-through skills
- Drive to achieve sales goals and use networking and technology
- High level of ownership, accountability, and initiative
- Ability to work flexible schedule based on business needs
- Capable of continuous movement for 6-8 hours per shift including bending and reaching
- Frequent use of hands for fine manipulation and ability to lift up to 25 pounds occasionally
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