Summary
The Beauty Counter Manager provides personalized beauty experiences while maximizing sales for an assigned beauty brand. This role blends sales and education responsibilities, requiring passion for beauty trends, strong customer connection skills, and the ability to build customer loyalty both in-store and digitally. The manager supports vendor events and maintains departmental readiness through organization and product knowledge.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and enroll customers in rewards program
- Create a welcoming and inclusive environment for all customers and team members
- Keep department organized, clean, and customer-ready
- Stay current on beauty trends and brand training provided by employer and partners
Requirements
- Passion for beauty, including makeup application and skincare knowledge
- Excellent customer connection and problem solving skills with empathy and respect
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours per shift with frequent bending and reaching
- Ability to lift up to 10 pounds regularly and occasionally up to 25 pounds
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