Summary
The Beauty Counter Manager leads sales and customer experience for a luxury beauty brand at an in-store counter, combining sales, product education, and event coordination while building customer relationships and driving results in a commissioned environment.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Recruit and open new customer accounts to build loyalty
- Maintain department organization and customer-ready presentation
- Stay current on beauty trends and product knowledge through training
Requirements
- Passion for beauty, trends, makeup application, and skincare
- Excellent customer connection skills and ability to handle concerns
- Empathy and respect in customer interactions including applications
- Strong multitasking, organization, and follow-through
- Drive to achieve sales goals and comfort with networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
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