Summary
The Beauty Counter Manager leads sales and customer experience for an assigned luxury beauty brand, delivering personalized makeup and skincare services while driving counter performance and vendor partnerships. This role balances selling, teaching, and operational tasks in a high-volume department with a focus on in-store and digital customer engagement.
Responsibilities
- Perform makeup applications and skincare analyses tailored to customer goals
- Set and achieve personal and counter sales targets using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Recruit and retain customers by opening new loyalty program accounts
- Maintain department organization and cleanliness to keep customer-ready
- Stay current on beauty trends and product knowledge through training
- Collaborate with team members to create an inclusive customer experience
Requirements
- Passion for beauty, makeup application, and skincare
- Strong customer connection skills and ability to handle customer concerns
- Excellent multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and use networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to stand and move continuously for 6-8 hours per shift
- Ability to lift up to 10 pounds regularly and occasionally up to 25 pounds
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