Beauty Counter Manager - Century City

Summary

The Beauty Counter Manager leads sales and service at an assigned beauty brand counter, delivering personalized makeup and skincare experiences while driving sales both in-store and digitally. This role balances selling, teaching, event coordination, and vendor relationship management to build customer loyalty and meet performance goals.

Responsibilities

• Perform makeup applications and skincare analyses and recommend products based on customer goals
• Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
• Manage scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Handle sales transactions including refunds and exchanges and assist customers with Nordstrom Rewards enrollment
• Create a welcoming and inclusive environment and collaborate with team members
• Maintain counter organization and cleanliness to keep department customer-ready
• Stay current on beauty trends and product knowledge through trainings
• Work a flexible schedule including evenings and weekends based on business needs

Requirements

• Passion for customer service and beauty including makeup application and skincare
• Excellent ability to connect with customers and proactively handle customer concerns
• Strong multitasking, organization, and follow-through skills
• Drive to achieve sales goals and interest in using networking and technology
• High level of ownership, accountability, and initiative
• Ability to work a flexible schedule including evenings and weekends
• Capacity for continuous movement 6-8 hours per shift and frequent bending and reaching
• Frequent use of hands for fine manipulation and ability to lift items up to 25 pounds
• Experience in a commissioned sales environment preferred