Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand at a store counter, delivering personalized makeup and skincare experiences while driving counter performance and maintaining vendor relationships. This role balances selling, teaching, and administrative tasks in a commissioned retail environment at Christiana Mall.
Responsibilities
- Conduct makeup applications and skincare analyses to meet customer beauty goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and open customer rewards accounts
- Collaborate with team members to create a welcoming and inclusive customer environment
- Keep the department organized, clean, and customer ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, including trends, makeup application, and skincare
- Excellent customer connection skills and ability to handle customer concerns
- Empathy and respect when providing makeup and skincare services
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to stand and move continuously and lift up to 25 pounds
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