Summary
The Beauty Counter Manager leads sales and customer experiences for assigned luxury beauty brands at the store counter. This role delivers personalized makeup and skincare consultations, drives sales growth, and oversees counter operations. The manager balances selling, coaching the team, and coordinating vendor events and promotions.
Responsibilities
- Conduct makeup applications and skincare analyses, recommending products tailored to customer needs
- Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media
- Manage scheduling and execution of vendor events and promotions and maintain strong vendor relationships
- Collaborate with team members to create a welcoming, inclusive environment and support coaching and training
- Handle sales transactions, refunds, exchanges, and assist customers with Nordstrom Rewards enrollment
- Maintain counter organization, cleanliness, and customer-ready presentation
Requirements
- Passion for beauty, trends, makeup application, and skincare with strong customer service skills
- Ability to connect with customers, handle concerns proactively, and build customer loyalty
- Strong multitasking, organization, follow-through, and results orientation in a commissioned sales environment
- Flexible availability including evenings and weekends and high level of ownership and accountability
- Physical ability to move continuously for 6-8 hours, perform frequent bending and reaching, and lift up to 25 pounds
