Beauty Counter Manager - Fashion Place

As a Beauty Counter Manager at Nordstrom Fashion Place, you will play a pivotal role in enhancing customer experiences by providing personalized beauty consultations and driving sales for the Charlotte Tilbury brand. You will be part of a dynamic team that values creativity and expertise in beauty trends.

• Conduct makeup applications and skincare analyses to recommend suitable products for customers.
• Collaborate with team members to foster an inclusive and welcoming environment.
• Set and achieve personal and counter sales goals using in-store and digital tools.
• Manage vendor events and promotions to boost sales.
• Build and maintain strong relationships with vendors to optimize business outcomes.
• Ensure the department is organized and customer-ready at all times.
• Stay updated with the latest beauty trends and industry knowledge through training.
• Handle sales transactions, refunds, and exchanges while promoting customer loyalty programs.

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent communication skills and ability to handle customer concerns proactively.
• Empathy and respect for all customers during beauty consultations.
• Strong multitasking, organizational, and follow-through skills.
• Drive to achieve sales goals with an interest in networking and technology.
• Flexibility to work evenings and weekends as needed.
• High level of ownership, accountability, and initiative.