Summary
The Beauty Counter Manager leads sales and customer experiences for assigned beauty brands, blending selling and teaching to maximize counter performance. This role involves makeup applications, skincare consultations, vendor event coordination, and building customer relationships both in-store and digitally. The manager drives sales through goal setting and utilizes in-store and digital tools to engage customers.
Responsibilities
- Perform makeup applications and skincare analyses for customers
- Recommend products based on customer beauty goals
- Set and achieve personal and counter sales goals
- Utilize in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Maintain department organization and cleanliness
- Keep current with beauty trends and product knowledge
Requirements
- Passion for customer service and beauty trends including makeup application and skincare
- Excellent ability to connect with customers and handle concerns
- Empathy and respect when providing makeup and skincare services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to network and use technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Capacity for continuous movement and frequent bending and reaching during shifts
- Ability to lift up to 25 pounds occasionally
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