Summary
The Beauty Counter Manager delivers personalized beauty experiences while driving sales for an assigned luxury brand. This role blends sales, product education, and customer care to build a loyal customer following through in-store and digital interactions. The manager oversees counter presentation, vendor events, and daily operations to meet performance goals.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and open customer rewards accounts
- Collaborate with team members to create a welcoming and inclusive environment
- Maintain counter organization and cleanliness to keep department customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, including makeup application and skincare
- Excellent customer connection skills and ability to handle customer concerns
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and use networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Capable of continuous movement and occasional lifting up to 25 pounds
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