Summary
The Beauty Counter Manager leads sales and client services for an assigned luxury beauty brand at the store counter, delivering personalized makeup and skincare consultations while driving counter sales and building customer loyalty through in-store and digital interactions.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products tailored to customer needs
- Achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotional activities
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including refunds and exchanges and enroll customers in loyalty programs
- Collaborate with team members to create a welcoming inclusive customer experience
- Maintain counter organization cleanliness and customer readiness
- Stay current on beauty trends and product knowledge through trainings
- Work a flexible schedule including evenings and weekends based on business needs
Requirements
- Passion for beauty including trends makeup application and skincare
- Excellent customer connection skills and ability to proactively resolve concerns
- Strong multitasking organization and follow-through abilities
- Drive to meet sales goals and interest in using networking and technology
- High level of ownership accountability and initiative
- Ability to work flexible schedules including evenings and weekends
- Physical ability to be on feet continuously and lift up to 25 pounds occasionally
- Comfort working in a commissioned sales environment
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