Summary
The Beauty Counter Manager oversees a luxury beauty counter, delivering personalized makeup and skincare services while driving sales and building customer relationships. This role combines direct selling, product education, vendor event coordination, and maintaining a customer-ready counter in a high-end retail environment.
Responsibilities
- Perform makeup applications and skincare analyses tailored to customer goals
- Recommend products and drive sales through in-person and digital selling tools
- Set and achieve personal and counter sales goals
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships
- Handle sales transactions, refunds, and exchanges
- Maintain organization and cleanliness of the department
- Stay current on beauty trends and product knowledge through trainings
- Open new customer rewards accounts to build loyalty
Requirements
- Passion for beauty, including makeup application and skincare
- Excellent customer connection and ability to handle concerns
- Empathy and respect when providing beauty services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Experience working in commissioned sales or retail beauty preferred
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