Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned beauty brand, blending selling and teaching responsibilities to drive results. This role focuses on makeup application, skincare consultation, digital and in-store selling, event coordination, and vendor relationship management. The manager works a flexible retail schedule including evenings and weekends and maintains a customer-ready counter.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions, refunds, exchanges and open customer loyalty accounts
- Collaborate with team members to create a welcoming and inclusive environment
- Keep the department organized, clean and customer-ready
- Stay current on beauty trends, products and industry knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent customer connection skills and ability to handle customer concerns with empathy
- Strong multitasking, organization and follow-through skills
- Drive to achieve sales goals and interest in using networking and technology
- Ability to work a flexible retail schedule including evenings and weekends
- High level of ownership, accountability and initiative
- Capability for continuous movement and physical tasks including lifting up to 25 pounds
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