Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand, delivering personalized makeup and skincare experiences while driving sales in a commissioned environment. This role balances selling and teaching, manages vendor events and maintains a customer-ready counter in a luxury department store setting.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain vendor relationships to maximize results
- Build customer loyalty by opening Nordstrom Rewards accounts and handling transactions
- Collaborate with team members to create a welcoming and inclusive environment
- Keep the department organized, clean, and customer ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Empathy and respect when providing makeup and skincare services
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and interest in using networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to stand and move continuously and lift items up to 25 pounds
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