Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand, delivering personalized makeup and skincare consultations while driving counter performance through in-store and digital selling tools. This role balances hands-on beauty services, clienteling, and vendor collaboration to meet sales goals and maintain a high-quality counter experience.
Responsibilities
- Conduct makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotional activities
- Build and maintain strong vendor relationships to maximize business results
- Manage sales transactions, refunds, exchanges, and open customer accounts
- Collaborate with team members to create a welcoming and inclusive customer environment
- Maintain counter organization, cleanliness, and customer readiness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, including makeup application and skincare knowledge
- Excellent customer connection skills and ability to handle customer concerns
- Empathy and respect for customers during beauty services
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals with interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to stand and move continuously, bend, reach, and lift up to 25 pounds
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