Summary
The Beauty Counter Manager leads sales and customer service for an assigned luxury beauty brand, delivering personalized makeup and skincare experiences, teaching customers and coaching team members while driving counter performance both in-store and through digital tools.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products to meet customer goals
- Achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Process sales, refunds, and exchanges and enroll customers in the rewards program
- Collaborate with team members to create a welcoming and inclusive environment for customers
- Maintain counter organization and cleanliness to keep department customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, skincare, and customer service
- Excellent ability to connect with customers and handle customer concerns
- Strong multitasking, organization, and follow-through skills
- Drive to meet sales goals and use networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Capable of continuous movement for 6-8 hours with frequent bending and reaching and lifting up to 25 pounds
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