Summary
The Beauty Counter Manager is a sales focused leader who maximizes brand sales while delivering personalized beauty experiences through makeup application, skincare analysis, and digital selling. This role balances customer service, vendor collaboration, and day to day counter operations in a luxury department environment.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products based on customer goals
- Achieve personal and counter sales goals using in store and digital selling tools such as text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive business results
- Handle sales transactions including refunds and exchanges and open new rewards accounts
- Collaborate with team members to create an inclusive and welcoming environment
- Maintain department organization, cleanliness, and customer readiness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Empathy and respect for customers during makeup and skincare application
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to be on feet 6-8 hours with frequent bending and lifting up to 25 pounds
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