Summary
The Beauty Counter Manager leads beauty sales and service on an assigned brand counter, delivering personalized makeup and skincare experiences while driving sales through in-store and digital channels. This role involves coaching, vendor collaboration, event execution, and maintaining a customer-ready counter environment.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products tailored to customer needs
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to support business results
- Manage sales transactions including refunds and exchanges and open new customer rewards accounts
- Collaborate with team members to create a welcoming and inclusive customer environment
- Keep the department organized, clean, and customer-ready
- Stay current on beauty trends and product knowledge through provided trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns professionally
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Capable of continuous movement 6-8 hours per shift with frequent bending and reaching
- Ability to lift regularly up to 10 pounds and occasionally up to 25 pounds
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