Summary
The Beauty Counter Manager delivers personalized beauty experiences while maximizing sales for assigned beauty brands. This role combines customer service, product education, and counter sales leadership in a commissioned retail environment.
Responsibilities
- Conduct makeup applications and skincare analyses, and recommend products aligned with customer goals.
- Set and achieve personal and counter sales goals using in-store and digital selling tools.
- Manage vendor events and promotions, and build strong vendor relationships.
- Maintain an organized, clean, customer-ready department and keep current on beauty trends and products.
- Process sales, refunds, and exchanges, and build customer loyalty through Nordstrom Rewards accounts.
- Collaborate with team members to create a welcoming and inclusive customer environment.
Requirements
- Passion for beauty, customer service, trends, makeup application, and skincare.
- Strong customer connection, communication, multitasking, organization, and follow-through skills.
- Drive to achieve sales goals and interest in using networking and technology.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to move continuously for 6-8 hours per shift, lift up to 10 pounds regularly and up to 25 pounds occasionally, and perform frequent bending, reaching, and other physical tasks.
