Beauty Counter Manager - Mall Of America

Summary

Lead sales and customer service at a branded beauty counter by delivering makeup applications, skincare consultations, and personalized product recommendations while managing vendor relationships and promoting digital and in-store sales. The role requires achieving sales goals, organizing counter operations, and supporting team collaboration in a high-volume retail environment.

Responsibilities

• Perform makeup applications and skincare analyses tailored to customer needs
• Set and achieve personal and counter sales goals using in-store and digital tools
• Manage scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize results
• Provide excellent customer service and build a customer following in-store and digitally
• Handle sales transactions including refunds and exchanges and open rewards accounts
• Keep the department organized, clean, and customer ready
• Stay current on beauty trends and product knowledge through trainings

Requirements

• Passion for beauty, makeup application, and skincare
• Excellent customer connection and ability to handle customer concerns
• Strong multitasking, organization, and follow-through skills
• Drive to achieve sales goals and aptitude for networking and using technology
• Ability to work a flexible schedule including evenings and weekends
• High level of ownership, accountability, and initiative
• Ability to stand and move continuously for 6-8 hours and lift up to 25 pounds