Beauty Counter Manager - Mall of America

As a Beauty Counter Manager at the Mall of America, you will be a key player in the Nordstrom Beauty Department, creating personalized beauty experiences and driving sales for the Tom Ford brand. You will lead a passionate team, combining sales expertise with teaching skills to maximize brand success.

• Conduct makeup applications and skincare analyses, recommending products based on customer goals.
• Collaborate with team members to foster a welcoming and inclusive environment.
• Set and achieve personal and counter sales goals using in-store and digital tools.
• Manage scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to enhance business results.
• Ensure department is customer-ready through organization and cleanliness.
• Stay updated on beauty trends and industry knowledge through training.
• Manage sales, refunds, exchanges, and build customer loyalty through Nordstrom Rewards.

• Passion for customer service and beauty, including trends, makeup, and skincare.
• Excellent ability to connect with customers and handle concerns proactively.
• Empathy and respect for all customers during beauty applications.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals using networking and technology.
• Ability to work a flexible schedule, including evenings and weekends.
• High level of ownership, accountability, and initiative.