Summary
The Beauty Counter Manager is a sales and education lead responsible for maximizing sales for an assigned beauty brand through personalized services, product recommendations, and digital engagement while maintaining a welcoming customer environment on the counter.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions, refunds, exchanges and open new rewards accounts
- Keep the department customer-ready through organization and cleanliness
- Collaborate with team members to create a welcoming and inclusive environment
- Stay current on beauty trends, products, and industry knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and proactively handle concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to be on your feet continuously and perform frequent bending, reaching, and lifting up to 25 pounds
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