Summary
The Beauty Counter Manager maximizes sales and creates personalized beauty experiences at a brand counter within the beauty department, combining selling and teaching roles while building customer relationships both in-store and digitally.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products based on customer goals
- Collaborate with team members to create a welcoming and inclusive customer environment
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Keep department organized, clean, and customer ready
- Manage sales, refunds, exchanges, and open new rewards program accounts
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including trends, makeup application, and skincare
- Excellent ability to connect with customers and handle customer concerns
- Empathy and respect for all customers during applications
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Capable of continuous movement and lifting up to 25 pounds
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