Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned beauty brand at a department store counter, blending sales, product expertise, and teaching to build customer loyalty and meet performance goals. This role involves makeup application, skincare consultations, event coordination, and maintaining counter presentation while working in a commissioned retail environment.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain vendor relationships to maximize business results
- Handle sales transactions including refunds and exchanges and open new rewards accounts
- Collaborate with team members to create a welcoming and inclusive customer environment
- Keep the department customer-ready through organization and cleanliness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection skills and ability to handle customer concerns
- Empathy and respect during makeup and skincare services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to stand and move for 6-8 hours per shift and lift up to 25 pounds
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