Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned beauty brand at a department store counter, combining selling and teaching to grow customer relationships and meet counter goals. This role includes makeup applications, skincare consultations, event coordination, and maintaining vendor relationships while working in a commissioned sales environment. The position requires flexibility for evenings and weekends and frequent customer interaction both in-person and digitally.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products to meet customer beauty goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including refunds and exchanges and enroll customers in loyalty programs
- Collaborate with team members to create a welcoming and inclusive customer environment
- Keep the department organized, clean, and customer-ready
- Stay current on beauty trends, products, and brand trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare knowledge
- Excellent ability to connect with customers and proactively handle concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours and regularly lift up to 10 pounds and occasionally up to 25 pounds
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