Summary
The Beauty Counter Manager for Men’s Fragrances leads sales and customer service efforts at the counter, delivering personalized consultations, makeup applications, and product recommendations while driving sales both in-store and digitally. The role balances selling and coaching responsibilities, manages events and vendor relations, and maintains a customer-ready counter environment.
Responsibilities
- Provide makeup applications, skincare analyses, and tailored product recommendations.
- Set and achieve personal and counter sales goals using in-store and digital selling tools.
- Manage scheduling and execution of vendor events and promotions.
- Build and maintain strong vendor relationships to maximize results.
- Perform sales transactions including sales, refunds, and exchanges.
- Recruit and grow a customer following through networking, text, and social media.
- Keep the department organized, clean, and customer-ready.
- Stay current on beauty trends and product knowledge through training.
Requirements
- Passion for beauty, makeup application, and skincare with strong customer service skills.
- Excellent ability to connect with customers and handle customer concerns with empathy.
- Strong multitasking, organization, and follow-through skills.
- Drive to achieve sales goals and comfort working in a commissioned sales environment.
- Ability to work a flexible schedule including evenings and weekends.
- High level of ownership, accountability, and initiative.
- Ability to stand and move continuously for 6-8 hours and lift up to 25 pounds occasionally.
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