Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned beauty brand on the sales floor, combining makeup and skincare services with sales goals and vendor collaboration. This role focuses on building customer relationships in-store and via digital channels while maintaining a customer-ready counter.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and open customer reward accounts
- Collaborate with team members to create a welcoming and inclusive environment
- Maintain organization and cleanliness to keep the department customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including trends, makeup application, and skincare
- Excellent ability to connect with customers and handle customer concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours and regularly lift up to 10 pounds and occasionally up to 25 pounds
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