Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned luxury beauty brand at the store counter, combining product expertise, makeup and skincare services, and sales leadership to meet individual and counter goals while maintaining visual and operational standards.
Responsibilities
- Perform makeup applications and skincare analyses tailored to customer goals
- Set and achieve personal and counter sales targets using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive results
- Provide excellent customer service and build customer loyalty, including opening rewards accounts
- Collaborate with team members to create a welcoming and inclusive environment
- Maintain counter organization, cleanliness, and customer-ready presentation
- Handle sales transactions including refunds and exchanges
Requirements
- Passion for beauty trends, makeup application, and skincare
- Excellent customer connection and problem handling skills
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and use networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to stand and move continuously for 6-8 hours and lift up to 25 pounds
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