Summary
The Beauty Counter Manager leads sales and service at an assigned beauty brand within the store, delivering personalized makeup and skincare experiences, teaching customers techniques, and driving results through in-store and digital selling. This role balances selling, customer education, and counter management while collaborating with team members and vendor partners to meet sales goals.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Manage sales transactions including refunds and exchanges and open new customer accounts
- Collaborate with team members to create a welcoming and inclusive customer environment
- Keep the counter organized, clean, and customer ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty, including makeup application and skincare
- Excellent ability to connect with customers and handle concerns with empathy
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and using technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours and lift up to 25 pounds occasionally
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